Support FAQs

4K Ultra HD™ FAQs

What is 4K Ultra HD™?

4K Ultra HD is a new video standard which features four times the resolution of HD, support for High Dynamic Range (HDR) imagery, a wider color spectrum, and immersive audio.

4K Ultra HD is available across a variety of digital formats and on Ultra HD Blu-ray discs. Look for the 4K Ultra HD™ logo on the package.

Can I play Ultra HD Blu-ray™ discs in my standard Blu-ray™ player?

No. You will need a new Ultra HD Blu-ray™ player to play Ultra HD Blu-ray discs. However, Universal 4K Ultra HD™ movies also come with a Blu-ray copy of the movie that will work in your standard player.

Ultra HD Blu-ray players play older Blu-ray, 3D Blu-ray, and DVD discs and can usually connect to the internet and stream 4K Ultra HD content as well.

What equipment do I need to enjoy 4K Ultra HD™ movies?

You will need a 4K Ultra HD television set with HDR, an Ultra HD Blu-ray player or other 4K Ultra HD media device, and an HDMI 2.0 cable (recommended minimum of 18gb/s; it should say this on the package) to connect your device to your TV.

In addition, you may want to add a 5.1.4, 7.1.2 or 7.1.4 home audio setup with a receiver that can handle Dolby Atmos and/or DTS:X to experience the full Immersive Audio tracks included with most 4K Ultra HD movies.

What is Ultra HD Blu-ray™?

Ultra HD Blu-ray™ discs are a new type of Blu-ray disc with expanded storage to handle 4K Ultra HD™ movies. They are available now at many of the same places you buy standard Blu-ray discs.

What is a Digital Copy and how do I get one?

A Digital Copy is a digital version of the full-length movie that you get when you own specially-marked Blu-ray™/DVD discs bearing the "Digital HD" logo. Owning the digital version of the movie extends the enjoyment your Blu-ray/DVD because it enables you to download or stream your movie to a computer, mobile device, internet-connected TV, Blu-ray player or set-top box.

Your Digital Copy can be available via redemption at www.UPHE.com/redeem. Please see the insert in your packaging for redemption instructions.

Can I watch Universal’s 4K Ultra HD™ movies online?

Yes! 4K Ultra HD™ can be accessed online via a broadband internet connection. This is very convenient, and UPHE releases a wide library of your favorite movies in digital formats, with plenty of 4K Ultra HD options available through an expanding array of digital retail partners.

When you stream 4K Ultra HD video, there is a chance you may encounter compression or buffering. Compression is good for streaming purposes because it reduces loading time and keeps the connection smooth at lower connection speeds, however, compression may also reduce the image quality a bit in extreme cases. Fans with slower internet connections concerned about this effect can always purchase 4K Ultra HD Blu-rays to take full advantage of their 4K Ultra HD systems.

With 4K Ultra HD online and 4K Ultra HD Blu-ray™, the ultimate movie watching experience is more accessible from a wider variety of platforms and devices than ever before.

Is 4K Ultra HD™ only about higher resolution?

No! With the proper equipment, it is way more than that. 4K Ultra HD also allows us to show you images with High Dynamic Range or “HDR.” This means that there is a bigger difference between the brightest brights and the deepest darks in each picture. You will notice HDR images will seem to “pop” more than standard video. You will be able to see more details in the darkest and lightest parts of the frame. 4K Ultra HD can also reproduce up to 99.8% of the colors that occur in real life, so your movies will look more life-like than ever.

What is High Dynamic Range (HDR)?

Many people say that HDR images seem to “pop” on the screen. This is because they allow greater contrast within the frame and reduce the number of details in the image lost to black and white. Combined with 4K resolution, details like the textures of hair and fabric will appear sharper due to greater contrast between highlights and shadows.

What is a wider color spectrum?

The new color space used by 4K Ultra HD can reproduce a 72% wider spectrum of colors than the previous format used for standard Blu-ray. This doesn’t only mean that there are some new colors, it also means that the colors reproduced within the image can be more accurate and more lifelike. This spectrum reduces “banding” artifacts making gradations in color subtle and smooth and closer to what you see in real life. 

What does “Immersive Audio” mean?

Immersive audio systems like Dolby Atmos and DTS:X are new ways of storing soundtrack information that allows sound mixers greater ability to “place” individual sounds around you than previous surround sound methods. If you have the correct speaker system, these soundtracks will seem to come not only from all sides, but from different heights above and below you.

What speaker system do I need to take advantage of Immersive Audio tracks?

You will need:

-          A receiver with the ability to “decode” Dolby Atmos, DTS:X, or both.

 

-          For Atmos, you will need at minimum a pair of additional “height” speakers or a Dolby-equipped soundbar, but the standard supports premium speaker configurations of up to 11 channels. DTS:X will work with a 5.1 surround sound speaker setup, but for the full experience, you’ll want at least a pair of height speakers as well.

 

-          4K Ultra HD content with an immersive audio track.

 

What does “4K” mean? Is it really better?

4K is a term used for a new category of video formats that provide higher quality images than the High Definition you are used to. All video images are made up of many tiny dots called pixels. The more pixels we use, the more detail we can show. This is called “resolution.” Our 4K Ultra HD video has about four times as many pixels as HD  so it has four times the resolution.