Support FAQs

Blu-ray 3D™ FAQs

What is Universal Pictures Home Entertainment Blu-ray 3D™?

Universal Pictures Home Entertainment Blu-ray 3D™ is the best way to watch Universal 3D movies at home. Only Blu-ray 3D™ offers a high definition 1080p 3D experience — better than any 3D HD broadcast. Blu-ray 3D™ utilizes an advanced technology ("frame sequential 3D") which offers a crisp, clear High Definition 3D picture.

What equipment do I need to enjoy Universal Pictures Home Entertainment Blu-ray 3D™?

In order to watch your film in 3D, you will need a 3D HDTV, a Blu-ray 3D™ player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables.

Check your Blu-ray™ packaging to make sure you have a 3D-enabled Universal Blu-ray™ movie! You can also watch films in 3D on a 3D-enabled computer with Blu-ray™ drive. 

How does 3D technology work on my 3DTV?

A 3D TV screen showing 3D content displays two separate images of the same scene simultaneously, one intended for the viewer's right eye and one for the left eye. The two 1080p left eye and right eye images occupy the entire screen and are presented to the viewer in succession, milliseconds apart. When viewers don 3D glasses compatible with their 3DTV, they can perceive these two images as a single 3D image.

This technology relies on a visual process called stereopsis. An adult's eyes are about 63.5mm apart, which allows each eye to see objects from slightly different angles. The two images presented from a 3DTV screen present objects from two slightly different angles as well, and when those images combine in the viewer's mind with the aid of the glasses, the illusion of depth is created.

How do 3D active shutter glasses work?

Active shutter glasses utilize liquid crystal lenses that alternately 'block' one eye and then the other in sync with your 3D HDTV (via infrared or Bluetooth® signal), which alternates left and right eye High Definition images on the screen at a very high rate. This image alternation and blocking mechanism is fast enough that the brain takes the two different views from both eyes, and merges them together into one image with depth. Most active shutter glasses run on batteries; select models are rechargeable.

Do I need glasses to view 3D?

Yes, you will need 3D glasses that are compatible with your 3D HDTV. Most new 3DTVs require active liquid crystal shutter glasses, which work by very quickly blocking the left and then the right eye in sequence. The glasses run on batteries (some rechargeable, depending on the brand), and sync to your 3DTV via an infrared or Bluetooth® signal. Note that most glasses are proprietary to a particular brand of TV — please consult your user manuals prior to purchase.

Note that there are select 3D-enabled computers that may be available with "auto-stereoscopic" displays — these are displays that allow the user to view 3D without the use of 3D glasses. These displays may not be able to offer full 1080p quality.

Can everyone see in 3D?

No, about 5-10% of the population have limited or no stereo vision. Some people who seem to have normal every-day depth perception may have trouble viewing filmed content in 3D. If you have had trouble seeing 3D images in theaters, you may not be able to see 3D at home. We recommend that you check out the 3DTV demo stations set up at your local retailer if you have concerns, and be sure to ask if what you're viewing is true 1080p Blu-ray 3D™.

Can I watch Universal Pictures Home Entertainment Blu-ray 3D™ movies on my computer?

With the right equipment and software, yes, you can watch Universal Pictures Home Entertainment Blu-ray 3D™ movies on your computer. In most cases you will need a 3D-enabled display/monitor, 3D software, compatible graphics card, compatible 3D glasses with a compatible 3D emitter, and a Blu-ray™ Disc drive & Blu-ray™ playback software.

What Universal Pictures Home Entertainment movies can I purchase in 3D?

See a full list of available & upcoming films here.

How is this 3D technology different from the 3D that uses the red/blue glasses?

The red/blue glasses you've seen in the past utilize an older color-filtering stereoscopic technology ("anaglyph") that limits the range of colors you see on the screen, and provides a limited 3D immersive experience.

Blu-ray 3D™ utilizes an advanced technology, "Frame sequential 3D", that offers a crisp, clear High Definition 3D picture. Blu-ray 3D™ offers you 1080P High Definition stereoscopic images for both your right and left eye utilizing the full wide array of colors available on Blu-ray™. To experience Blu-ray 3D™, you will need a 3DTV, compatible 3D glasses (no more red/blue paper lenses!), a Blu-ray 3D™ player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and a Blu-ray 3D™ movie. Your TV and player will need to be connected with HDMI cables.

Can I use my red/blue paper glasses to view Blu-ray 3D™?

No, you will not be able to see advanced Blu-ray 3D™ High Definition with red/blue paper (anaglyph) glasses. You will need 3D glasses that are compatible with your 3D HDTV. Please see your 3DTV manufacturer's instructions for additional guidance.

Does everyone watching 3D content on a 3DTV need to wear glasses?

Yes, every person watching 3D content on a 3DTV must wear compatible 3D glasses to see the 3D effect. To viewers not wearing 3D glasses, the 3D image on the screen will appear distorted. There is currently no technology that allows a single 3DTV to display both 2D and 3D content simultaneously without glasses.

Note that most viewers who wear prescription lenses should be able to experience full 3D effects. Most 3D glasses are designed to be large enough to fit comfortably over an existing pair of glasses.

Do 3DTVs come with glasses?

A majority do, but not all 3D TVs come with glasses.

Can I choose to watch my 3D movie in 2D?

It will depend on the movie you have. Check your Blu-ray™ movie packaging for the viewing options available to you.

Can I watch my Universal Pictures Home Entertainment Blu-ray 3D™ Disc on my regular Blu-ray™ player?

If you place your Blu-ray 3D™ movie into your 2D-only Blu-ray™ player, there are two possible outcomes:

  • If the disc you have selected is 3D/2D compatible, you will be able to watch your film in 2D. 3D playback in a 2D Blu-ray™ player is not possible.
  • If the disc you have selected is a 3D-only Blu-ray™ Disc, your film will not be able to play. In order to watch your film in 3D, you will need a 3D HDTV, a Blu-ray 3D™ player (or a 3D firmware upgrade for existing PLAYSTATION®3 hardware), and 3D glasses compatible with your 3DTV. Your TV and player will need to be connected with HDMI cables.

I have a PLAYSTATION® 3. When will my 3D firmware upgrade be ready?

The 3D movie firmware upgrade for PLAYSTATION® 3 is now available. Please check the PLAYSTATION®3 website if your PS3 has not automatically updated.

Can I utilize my existing HDMI cables? Do I need HDMI 1.4?

In most cases, your existing HDMI high-speed cables should be able to support Blu-ray 3D™, though cables over 3 feet in length may have problems. The main difference between HDMI 1.3 and HDMI 1.4 is that version 1.4 includes the addition of Ethernet support between two HDMI-connected devices. This addition is not needed for the proper playback of Blu-ray 3D™.

Do I need an internet connection for my Blu-ray 3D™ player?

You do not need an internet connection to watch your Blu-ray™ movie in 3D on a Blu-ray 3D™ player, but without an internet connection, you will not be able to explore the connected features available to you.

Is there any way to upgrade my existing HDTV or 2D Blu-ray™ player to enable 3D viewing?

In many cases you are not able to do so. There is a selection of "3D-ready" TVs that have been on the market for some time which can be 3D-enabled with the additional purchase of a 3D adapter, infrared emitter, and 3D glasses. Please check with your TV manufacturer for further details. Note that 3D-ready TVs may not offer the same level of 3D quality as that of full 1080p 3D-enabled 3DTVs.

With regard to Blu-ray™ players, the only existing 2D player that has announced the availability of a 3D firmware upgrade is the PLAYSTATION®4. The 3D firmware upgrade is now available.

If you do not already own a 3D-ready TV or PLAYSTATION®4, you will need to upgrade your equipment to allow for 3D viewing.

Can the 3D feature on a 3DTV be turned off?

Yes, the 3D feature can be turned off on all 3D HDTVs. All 3DTVs will be capable of showing high quality 2D content.

Will I be able to watch my Universal Pictures Home Entertainment Blu-ray 3D™ movies on all 3DTVs? What about my 3D broadcast?

There is no "format war" between the various methods for delivering 3D. Though broadcast 3D and Blu-ray 3D™ utilize different 3D technologies, all new 3D HDTVs should be able to accommodate both, provided you have a Blu-ray 3D™ player for your Blu-ray 3D™ movies, connected with an HDMI cable.

Will my 3D movie have the same sound quality as my 2D Blu-ray™ movie?

Yes, your Blu-ray 3D™ movie will offer the same superior sound quality as your 2D Blu-ray™ film.

If I have a receiver and 5.1 or 7.1 speakers in my home entertainment system. Will my receiver be compatible with High Definition 3D?

This will depend on your receiver model, but in most cases, there is a work-around that will allow you to use your current receiver. To connect your Blu-ray 3D™ player to a receiver without HDMI 1.4 inputs, your Blu-ray 3D™ player will need multiple HDMI outputs, or will need to be able to support simultaneous HDMI and optical/coaxial outputs. With multiple outputs, you can connect the Blu-ray™ player directly to the 3DTV (HDMI 3D pass-through for the picture) and connect the Blu-ray™ player to your older A/V receiver using an HDMI cable for optimal sound or an optical/coaxial cable if HDMI is not an option.

Note that in order to hear top quality high resolution compressed audio (Dolby True HD or DTS Master Audio for example), you will need to connect your audio via HDMI cables. Please consult your manufacturer for additional guidance.

Is there an ideal distance from the TV that will maximize 3D viewing?

Viewing distance will vary based on the size of the screen, and general personal preference. In general, viewing distance should be three times or more the height of the screen. We recommend sitting with your eyes level with the screen. The brightness of the room, angle, and television placement should be treated no differently than you would if optimizing a room for 2D viewing.

Can I purchase 3D movies for DVD?

The only place to find advanced 3D High Definition technology for in-home viewing is on Blu-ray™ Disc. While there are some DVDs available with 3D anaglyph color-filtering technology (utilizing red/blue paper glasses), this experience is significantly inferior to the experience offered by Blu-ray 3D™ in terms of picture quality and clarity, color scope, immersive depth experience, and sound enhancements.

Where will Blu-ray 3D™ movies be sold?

Blu-ray 3D™ movies will be carried at many of the same retailers that currently carry 2D Blu-ray™ movies. Please call your local retailer for availability and selection.

How much will new 3D-enabled equipment cost?

3DTV pricing will depend on manufacturer, model, retailer, and TV screen size.