Support FAQs

Digital Copy FAQs

What is a Digital Copy and how do I get one?

A Digital Copy is a digital version of the full-length movie that you get when you own specially-marked Blu-ray™/DVD discs bearing the "Digital HD" logo. Owning the digital version of the movie extends the enjoyment your Blu-ray™/DVD because it enables you to download or stream your movie to a computer, mobile device, internet-connected TV, Blu-ray™ player or set-top box.

Your Digital Copy can be available via redemption at www.UPHE.com/redeem. Please see the insert in your packaging for redemption instructions.

How do I redeem?

Online redemption and download

    1. Go to the website specified on the package insert.
    2. Select your desired Digital Copy format.
    3. When prompted, enter the redemption code found on the package insert.
    4. Follow the screen prompts to download or stream your Digital Copy.

What is the expiration date to redeem my Digital Copy offer?

Codes that allow you to redeem Digital Copy are subject to expiration. See the back of package for details. To check if your Digital Copy code has expired, visit www.NBCUcodes.com. Once you have redeemed your Digital Copy, most Digital Copy retailers allow you to download a file of the movie to your computer or other devices. We recommend that you regularly back-up your downloaded Digital Copy files to protect them.

With how many different retailers can I redeem my Digital Copy?

Each redemption code allows you to redeem your Digital Copy with your choice of one retailer.

How does the Digital Copy website work?

This website works as follows:

  1. Go to www.UPHE.com/redeem and enter your unique Authorization Code from the package insert.
  2. Select the retailer with whom you wish to redeem your Digital Copy.
  3. Follow the instructions to redeem your title. We recommend signing in or creating an account to take advantage of upcoming offers that relate to your Digital Copy redemptions.
  4. Once you have redeemed your title, viewing methods will vary based upon the retailer you have chosen:
    • iTunes files can be viewed on your PC, Mac, or iOS compatible device (iPhone, iPod® touch, iPad)

Note:

    • Download times may vary based on your connection speed
    • The quality of your streaming video may vary based on your connection speed

Where do I find my Digital Copy redemption code?

Your Digital Copy redemption code is printed on an insert inside your Blu-ray™/DVD package.

Why am I receiving a "The webpage cannot be found" error message when I try to redeem my Digital Copy online?

An internet connection is required for Digital Copy redemption. Please verify that you are connected to the internet.

If I cannot connect to the internet, can I still transfer my Digital Copy to my computer?

No. In order for the Digital Copy code to be verified, you must be connected to the internet. You only need to be connected when you first transfer the movie to your computer, not each time you watch your Digital Copy, unless you redeem with an On-Demand movie streaming service.

Is there a limit to how many times I can watch my Digital Copy?

There is no limit to the number of times you can watch your Digital Copy. You may watch your movie as much as you like.

What happens if I delete my Digital Copy from my portable device? Is it possible to transfer it again?

For the Windows Media® format: Yes, as long as you did not delete the Windows Media® file from your computer.
NOTE: As of July 14, 2015, Microsoft will no longer support Windows Media Rights Manager (WMDRM). If you have already downloaded your content on to your device, you will be able to watch with no limitation on number of plays. Please visit http://licenseserver.windowsmedia.com for more information.
For the iTunes format: Yes, standard iTunes usage rules apply.
For Amazon.com: Yes, standard Amazon Instant Video usage rules apply. Login into your account for more information.

Is Digital Copy a downloaded or a streamed format?

Digital Copy can be downloaded, streamed, or both – depending on the format you choose to redeem.

iTunes Support

Please visit Apple support at http://www.apple.com/support/?artnum=307266.

Windows Media Minimum Requirements & Support

As of July 14, 2015, Microsoft will no longer support Windows Media Rights Manager (WMDRM). If you have already downloaded your content on to your device, you will be able to watch with no limitation on number of plays. Please visit http://licenseserver.windowsmedia.com for more information.

What is UltraViolet™?

Go to myUV.com for more information.